Restoring an Approver

In cases where you no longer have access to your mobile phone either due to loss, breakage or other circumstances it's possible to restore (newly register) an existing Approver on a newly installed Securosys Authorization App.

Restoration of an Approver can be done on the same or a new mobile device.

To restore an approver to an Authorization App that is already set up with another approver, select "New Registration" in the settings.

Required Roles

The restoration procedure is performed by an Approver as well as an Approver Manager.

Backup Password is Known

Follow this procedure to restore the Approver when the backup password is still known.

1. Inform your Approver Manager of your loss of access and refer to Your company policies.
2. The Approver Manager will have to issue a new oneTimeCode.
3. On a new phone, download and install the Securosys Authorization App. See Installation for more information and a step-by-step guide.
4. Register again with the new oneTimeCode and your backupPassword received from your Approver Manager.

Approver Manager Required

As an Approver Manager, issue a new oneTimeCode by following the Restore from Backup guide.

Backup Password is Forgotten

Follow this procedure to restore the Approver when the backup password was forgotten.

1. Inform your Approver Manager of your loss of access and refer to your company policies.
2. The Approver Manager will have to issue a new oneTimeCode and a new backupPassword.
3. Register again with the new oneTimeCode & the new backupPassword received from your Approver Manager.

Approver Manager Required

As an Approver Manager, issue a new oneTimeCode and backupPassword by following the Forgot Password guide.