Troubleshooting

This document provides troubleshooting recommendations for account management in your Cloud Console tenant.

Email Verification

If you are expecting an account verification email from Securosys and you have not received it, please verify the following before contacting Securosys support:

• Check your Junk/Spam folder.
• Check your Trash/Bin folder.
• Verify your account was registered with the correct email address.
• Check the Securosys Status Page and verify there are no outages or maintenance notices.

If account verification emails from Securosys are appearing in your Junk/Spam folder, add the email address notifications@securosys.com to your approved senders list.

Account support requests

If you require support assistance, please submit a ticket on the Support Portal. If you don't have a support account yet, you can contact us at support@securosys.com.

Please include the following in your support request:

• A detailed description of the failed operation or request
• Tenant ID - example: 987654321
• User email address
• An incident ID (if it was displayed on an error page)
• Approximate time of the incident and time zone