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Troublehsooting

This document provides troubleshooting recommendations for account management in your Cloud Console tenant.

Email Verification​

If you are expecting an account verification email from Securosys and you have not received it, please verify the following before contacting Securosys support:

  • Check your Junk/Spam folder.
  • Check your Trash/Bin folder.
  • Verify your account was registered with the correct email address.
  • Check the Securosys Status Page and verify there are no outages or maintenance notices.

If account verification emails from Securosys are appearing in your Junk/Spam folder, add the email address notifications@securosys.com to your approved senders list.

Account support requests​

If you require support assistance, please submit a ticket on the Support Portal.

Please include the following in your support request:

  • A detailed description of the failed operation or request
  • Tenant ID - example: 987654321
  • User email address

An incident ID (if it was displayed on an error page) Approximate time of the incident and time zone