Activate Your Support Account

To make the most of your CloudHSM service, you will need an account for the Securosys Support Portal. The support portal gives you access to:

• Create support tickets.
• Download resources (API libraries, applications, etc.).
• Receive guidance from the Securosys support team for the onboarding process.

The activation of your account varies depending on the subscription channel:

via Sales

After completion of the Service Order Form, the Securosys team with create the your support accounts. Each user will receive a "Welcome" email with setup instructions.

1. Activate each support account by following the instructions.
2. When you log in for the first time, complete your profile.

Online

Upon online subscription, your support account is pre-created for you.

You simply have to activate your account by resetting your password and complete some further information:

1. Go to the Support Portal.
2. Click on Login > Have you forgotten your password ?.
3. Enter the same email address used to create your tenant .
4. Click on Reset.

If needed, find here further instructions.

Continue with Step 3: HSM Service Credentials.