Activate Your Support Account

To make the most of your CloudHSM service, you will need an account for the Securosys Support Portal. The support portal gives you access to:

• create support tickets.
• download ressources (API libraries, applications, etc.).
• receive guidance from the Securosys support team for the onboarding process.

The activation of your account varies depending on the subscription channel:

via Sales

After completion of the Service Order Form, the Securosys team with create the various support accounts. Each user will receive a "Welcome" email with the login user.

1. Activate each support account by following the instructions.
2. When you log in for the first time, complete your profile.

Online

Upon online subscription, your support account is pre-created for you with your email, name, etc.

You simply have to activate your account by resetting your password and complete some further information

1. Go to the Support Portal.
2. Click on Login > Have you forgotten your password ?.
3. Enter the same email address used to create your tenant .
4. Click on Reset.

If needed, find here further instructions.

---

Continue with the step 3: HSM Service Credentials.

need help ?

Check the troublehsooting section or contact our support team for further assistance:

• Create a ticket (login required)
• Send an email