FAQ
Cloud Console​
What is Cloud Console?
Cloud Console is a beta web application that provides access to a wide collection of services around Securosys CloudHSM in one single place.
What can I do with Cloud Console?
Subscribe to CloudHSM Services and get started within 10 minutes.
Why do I need an account to access Cloud Console?
You need an account to:
- Receive HSM credentials
- Have a pricing offer tailored to your country/VAT
If you simply want to browse information, most of it is available:
- On our Company website
- In the CloudHSM Documentation
What services are available on Cloud Console?
On Cloud Console, you can subscribe to most of the CloudHSM services: Economy (ECO), Certified (ECO-CC), Sandbox (SBX) and Blockchain.
CloudHSM​
What is Securosys CloudHSM?
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How does CloudHSM work?
Securosys CloudHSM is a managed Hardware Security Module (HSM) service. It provides secure, cloud-based HSMs for generating and managing encryption keys used by your applications.
How can my application use CloudHSM?
Your application(s) can leverage CloudHSM to create and store cryptographic keys while connecting through APIs.
How do I get started with Securosys CloudHSM?
- Subscribe
- Download the HSM Credentials
- Retrieve the permanent secret
How do I terminate a Securosys CloudHSM service?
You can terminate a CloudHSM Service by contacting us or online.
Billing​
How will I be charged and billed for my use of the Securosys CloudHSM service?
When you subscribe online, you will be automatically charged on a monthly basis to the credit card selected during the subscription process.
You can cancel anytime.
Is there a Free Tier for the CloudHSM Service?
No, there is no free tier available. But there is a 90-day free trial for the CloudHSM Sandbox (SBX) service.
Do charges vary depending on how many users or keys I create on my HSM?
No, the monthly fee does not depend on how much you use your HSM.
Provisioning and operations​
Are there any prerequisites for using Securosys CloudHSM?
Do I need to manage the firmware on my HSM?
No, the firmware is managed by Securosys on your behalf. This is included in the monthly subscription
Who is responsible for key durability?
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Is there an SLA for Securosys CloudHSM?
Yes. View Terms & Conditions
Security and Compliance​
Do I share my Securosys CloudHSM resources with other Securosys customers?
No. As part of the service you receive single-tenant access to the HSM. Underlying hardware may be shared with other customers, but the HSM is accessible only to you.
How does Securosys manage the HSM without having access to my encryption keys?
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Can I monitor my HSM?
CloudHSM doesn't provide real-time monitoring, but you can retrieve your partition logs.
What happens if someone tampers with the HSM hardware?
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What happens in case of failure?
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Could I lose my keys if a single HSM fails?
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Can Securosys recover my keys if I lose my credentials to my HSM?
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How do I know that I can trust Securosys CloudHSM?
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Does Securosys CloudHSM services support FIPS 140-2 Level 3?
Yes, Securosys CloudHSM is powered by physical Hardware Security Modules (HSMs), specifically Primus HSM, which is FIPS 140-2 Level 3 Certified.
Why is FIPS 140-2 Level 3 important?
FIPS 140-2 Level 3 indicates that the HSMs have strong physical security, controlled access, and robust key management practices, making it suitable for protecting sensitive information in various applications.
Performance and capacity​
How many cryptographic operations per second can CloudHSM perform?
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How many keys can be stored in a CloudHSM Cluster?
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3rd Party Integrations​
Can I use Securosys CloudHSM as a root of trust for other software?
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Migrating to CloudHSM​
Can I use Securosys CloudHSM as a root of trust for other software?
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Support and maintenance​
Does Securosys CloudHSM have scheduled maintenance windows?
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I am having a problem with Securosys CloudHSM. What do I do?
You can:
- use the Search feature from this documentation to find the answer
- Open a ticket on the Support Portal
- Contact us